Pillar Kincardine   -   Containing document: Business Plan   Date of creation: 16 May 2003   Release no: 01   Revision date:

MONITORING AND EVALUATION

The following means are used by Pillar Kincardine to ensure that we are providing a good quality service:

Maintain commitment to monitoring via:

• Service Agreement
• External review evaluation
• Internal review of service via questionnaire, sourcing information at members' forum and open meetings.

Scope for individual planning of service users needs is currently impractical.

As a measure

• statement of purpose, aims and values
• daily data collected recording: number of men and women using service
• visitors
• individual support given to members and telephone contacts
• any accidents or incidents
• number of small group activities within and outwith Pillar Kincardine
• session book

To obtain members’ views

• talk to members about their views
• monthly User Forums
• log books for each small group
• reviews of groups with members
• comments and complaints procedures
• questionnaire
• having members representatives on the Board of Directors

To obtain workers’ views

• workers’ own logs
• statistical information logged on a daily basis
• review of service with workers

As guidance

• comprehensive health and safety policy
• supervision sessions
• equal opportunities policy and action plan (appendix 1)

To ensure unity of workers’ purpose and practice and to promote understanding of management

• weekly team meetings
• regular supervision
• group supervision
• training action plan and training log
• process for recruiting and induction of staff
• process for introducing prospective new members
• director induction pack and on-going training

Pillar Kincardine   -   Containing document: Business Plan   Date of creation: 16 May 2003   Release no: 01   Revision date: